Emperor Hotel MO

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comments 5

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  TiSh Gatdula

  :: 22 June 2018 16:49:08

  The hotel has a good location in the city. It has a lot of nearby shops, restaurants and other hotels with casinos. It is like a good 20 minute walk to Senado Square and Ruins of St. Paul. We got there from the airport through a free shuttle bus to Grand Lisboa (green bus - just take real note of the bus signs and be patient on waiting). Then we walk from Grand Lisboa to Emperor Hotel. The bus terminal is just a 5 to 10 minute walk. Almost all shops are open 24/7. It's like the city never sleeps. They will ask you to make a cash deposit of 1000hkd upfront so be ready. For credit card, they will just give you a receipt for authentication, they won't debit it automatically. Your 1000hkd will be returned upon checkout if you didn't get anything from the hotel. There's also a convenience store with fruit shop nearby. The hotel give complimentary fruits, coffee, tea and bottled waters though. In family suite which we got, it has 1 queen sized bed with 2 twin beds. The masters bedroom has a partition door for privacy. The elevators smell of cigarettes even though nobody smokes. It's weird. They are pretty strict with breakfast hours in buffet and please don't lose the pink free buffet stubs as they are strict about those too. Staff needs improvement in hospitality and to smile more often but I still give this hotel a 4 because the family suite is just right for us and its really good location.

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  Peter Milo

  :: 11 April 2018 06:31:47

  A realtively good deal. If you are on budget and have to stay in macau, close to the popular casinos, the price is relatively low and the place is easy to get to. My room was fine on a high floor. The street with the main entrance has been not the first pick and i was a bit surprised that the hotel was much nicer then the street, but it was a while back in 2009.

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  Cláudio Hermann Domingos Magalhães

  :: 02 April 2018 23:30:51

  Stay was disappointing. They did not reverse the credit card deposit. Rooms smell of cigarette smoke. We asked for non-smoking room. They put us, the first night, in a room on the 20th floor (2006 if i´m not mistaken). The room smelled musty, dusty and cigarette. We complained, but they could only change our room the other day. Unfortunately the second room, on floor 19th (1924 if i am not mistaken) also smelled of cigarette and dust - the advantage of this is that it had no mold. Our clothes are impregnated with the smell fo cigarettes. The hotel has no windows (to open). The air is renewed by the air-conditioning system and with it all the air is contaminated with the smoke coming from the rooms of smokers. To conclude i discovered tha they did not reimburse my credit card. Unfortunately i only discovered this when the invoice arrived for me, now in april. Woul not recommend this hotel to non-smokers, and to families whith children. I still have not been able to contact the hotel to review my credit ($1,000 - one thousand Patacas).

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  Steve

  :: 23 January 2018 16:28:14

  Booked this two weeks in advance. We arrive and the rude staff told us that our booking had been canceled an hour previous to the time we had booked we would show up. Coming in from HK for a two night stay. They argued with us very loudly from the start. I've never had a staff member treat me so bad and I have had canceled bookings. Normally they will fix it or offer an alternative. This guy refused from the beginning. Ridiculous service for a so called 4 star hotel.

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  브라이언브라이언

  :: 18 November 2017 20:56:12

  We have a great experience in Emperor Hotel. With free shuttle service from ferry terminal. The hotel is very accessible and surrounded with Casino's. Price of rooms are very affordable. Rooms are clean and spacious.